IT Support for Medical Practices
Is your IT getting in the way of your Rancho Cucamonga medical practice?
The role of IT in the workplace is meant to help facilitate your work, from everyday tasks from users to the management of the business. If the technology you use makes running your business harder, then you’re using the wrong technology, or it was set up wrong.
Not in Rancho Cucamonga? Not a problem. We work with medical offices in the surrounding areas.
There's a reason nobody likes calling tech support.
Traditionally it’s been a painful experience that can seem to take hours for something that feels like it should be a fast simple fix. Here’s some of the reasons calling for tech support sucks and how Green Shield Technology, IT support for medical practices in Rancho Cucamonga, can help.
- First is the long wait times on the phone.
- Then you’re lucky to get a tech that knows what they are doing, and not one that just seems to be following some script with the same steps no matter what the problem is.
- The company points the finger to a different vendor, for example your EHR vendor might say the issue is the fault of your internet provider only to have them say it’s network related and they can’t help.
- You’re asked technical questions you don’t have the answer to or worse not asked the right questions that can lead them to solve your problem.
The different IT departments and their roles.
At Green Shield Technology, we do things differently and can help you avoid headaches with our IT support services for medical practices in Rancho Cucamonga. There are different types of IT support; think of IT support departments the way you’d think about the different medical practices. The IT department handling help desk calls at your internet service provider (ISP) is like an urgent care. They know little about your history, prior diagnosis, and overall health. They are there to cure one thing (your internet connection) and get you going again. Most support calls you make to vendors work in this manner as they can only help with their little piece of the pie. On the other hand, an internal IT department will be more like your primary provider. They know more about you and likely have a chart of sorts documenting how your network is set up, what applications you run, how everything works together, and your health history (what keeps breaking).
Experience the Green Shield way of IT support for your Rancho Cucamonga medical practice
It’s not always feasible or recommended that a small business has an internal IT department (your primary care provider). This can not only be expensive but can also be a daunting task trying to find the right person to hire, hope they have the right type of experience, and can work without supervision from an IT department head or other knowledgeable IT person. Outsourcing this position is a better option for most medical practices. MSPs or Managed Service Providers like Green Shield Technology are the solution. You get the benefits from an internal IT department at a fraction of the cost and the expertise of multiple technicians. Here’s some of the benefits of outsourcing your medical practice’s IT to Green Shield Technology, the leading provider of IT support for medical practices in Rancho Cucamonga.
- One call for your IT needs. Our vendor management solution means when you have a problem you call us to fix your IT problems, and if need be we’re the ones calling your vendors to coordinate getting things fixed. Since we’re familiar with your network and software solutions, it’s harder for the vendor to point fingers at others when dealing with us as we can smell the BS from a mile away.
- Knowledgeable techs. As a small business ourselves, we don’t have a room full of techs that you will randomly have to deal with. Not only will you get to know our techs by name, and you’ll have a personalized experience, but being familiar with your business solutions, our techs understand where you need help and are trained to help you as quickly as possible or, in the event they can’t, transfer you to someone who can help as quickly as possible to avoid downtime.
- No long waits. When you call us, you’ll get a hold of someone quick. No long wait times to take up your valuable time.
- Win – win solutions. Our managed IT solutions are designed so that we win when you win. Meaning it’s to our benefit to keep things running to minimize the number of support calls coming from your medical practice. This is called proactive management; much like a proactive medical plan, this helps keep things healthy so you don’t keep coming back.
HIPAA compliance and IT support for medical practices in Rancho Cucamonga
Your medical practice needs more than IT helpdesk support. You need help with cyber security, HIPAA compliance, backups and more.
Our team is knowlegable in HIPAA guielines and can help you become HIPAA compliant. Navigating the roads to compliance can be complicated and due to the vague nature of the requirements it can be confusing and lead to bad implementations.
We have your back. From the initial assessment to planning, and implementing solutions, our HIPAA framework is the ideal solution for a small doctors office.
Cyber security for small doctors office in Rancho Cucamonga
Not only is cybersecurity part of HIPAA requirements. But, while you may not realize it, a small doctors office is prime feeding ground for cyber criminals. Further if you become victim of a cyber attack, your business liability insurance may not cover you like you thought they would. You should review your business insurance for any clauses that limit their coverage, or requirements posed on your business. For example, some medical offices have found that after years of paying for their insurance, a clause in the contract says they don’t cover medical practices. So, they’d been paying for nothing. Others find that their insurance requires them to have minimal safeguards, so if you don’t have those implemented they can wiggle their way out of having to pay. If you need assistance, click here to schedule a free cyber insurance assessment.