Contact Us for IT support
Filling the gap
Green Shield Technology is an IT support service company Located in Ontario California. We service Ontario, CA. and surrounding areas listed here. If you don’t see your city on our list, give us a call and we’ll be happy to check if we can provide your business with exceptional IT support. Wether you’re in need of a one time fix to a new or commonly recurring issue, or managed IT support for your small business, Green Shield Technology was created to fill the gap in service that currently exists. Over time I’ve noticed that there’s a big divide between the way large companies do business compared to smaller companies, and the small guys generally suffer among other reasons due to poor IT support.
- Large companies have budgets that go into R&D to improve processes and workflows to make them more efficient and competitive. Smaller companies tend to do things as they’ve always done them, and fall behind when it comes to implementing new technologies
- Many IT companies are fighting to lock in contracts with the large companies that they seem to forget that Small Business Owners require the same level of commitment, and service.
- Lastly, the Quality of Service: not only are small businesses being neglected, they also receive poor quality of service. While other IT companies are doing band aid fixes, knowing the customer will eventually call back and produce more billable hours, we work on finding and fixing the root cause of the problem to reduce future downtime.
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Implementing reliability
Traditional tech support providers that charge per job or hourly needed to build up those hours and jobs to make money, this meant finding temporary solutions that lead to clients calling them back. While you may still find these providers and can still hire companies like ours to do a 1 time job, managed IT service providers work differently. We want things to work as efficient as possible to avoid tech support calls or tickets.
Check this page for more information on Managed IT support
Building relationships
Our goal as an IT service provider is not to sell business owners a quick fix to whatever their current issue is, since this only leads to more tech support calls and reduces efficiency for our clients. Instead we help them grow by reducing their downtime implementing redundancy whenever and wherever possible, using reliable hardware and software, and through the power and implementation of new technologies wherever possible.
By speaking with business owners and getting a better understanding of how they do business and their day to day processes, we can guide them through the implementation of automation, and process or workflow management solutions that can help them manage their business better. We can supplement that further by managing their IT infrastructure in a proactive way, reducing downtime and giving them peace of mind so they can concentrate on running and growing their business.