Managed IT Support
What are managed IT services?
Managed IT services is when you take IT related tasks and hand them over to a third-party. This is usually for business IT services and they are handed off to an expert in a related technology field. This approach helps save money, improve service quality, and lets your in-house team focus on what’s important for your business. The companies offering these services are called Managed Service Providers (MSPs).
Why should you consider using managed IT services?
Managed IT services will bring different benefits based on your business size and needs. Regardless of size almost any organization can benefit from managed IT services.
Expertise
Generally, managed service providers (MSPs) have multiple team members each with different degrees of experience and expertise. By working with an MSP you are getting the combined experience and expertise of that team instead of relying on a single person to know and understand all of your needs.
Cost savings
The cost savings of working with a managed IT provider come in multiple forms.
- Training. You eliminate the expense of training a new employee, and possibly hiring the wrong person for the job.
- Sick leave / Vacations. Paid time off adds to the cost of having in house employees.
- Benefits. Managed IT providers won’t cost your business any additional benefits
Reliability
The last thing you want to hear when your experiencing an IT related incident is that your employee is out sick, on vacation, or simply unreachable.
Because MSPs provide you a service level agreement (SLA) you know what services they are responsible for, what their response time is, and how they manage emergencies.
Skills
For businesses with a budget to hire a single IT technician, an MSP can fill that role while providing the expertise of multiple team members for the same cost or even cheaper. You also get the benefit of multiple team members working to resolve a problem or multiple problems at once.
MSPs are also a great source to augment your internal IT department’s skillset or offload tasks and allow your team to work on more important and crucial tasks.
What can Green Shield Technology's Managed IT support help you?
At Green Shield Technology, we offer comprehensive managed IT services to ensure your network infrastructure remains operational and secure at all times. We understand the critical importance of avoiding downtime and meeting deadlines. Our approach includes:
Proactively Maintaining Systems
We proactively monitor and maintain your systems to prevent issues before they arise, ensuring seamless operations.
Managing Security Patches and Upgrades Correctly
Our team diligently manages security patches and upgrades to help protect your network from vulnerabilities and cyber threats.
Installing Redundancies within the Infrastructure
We implement redundancies within your infrastructure to minimize the risk of data loss and ensure continuity of operations.
Introduction to Managed IT Services
Are you struggling with a range of IT issues, from network disruptions to unreliable Wi-Fi connections? Look no further. Our team at Green Shield Technology is here to provide comprehensive IT support tailored to your needs.
Network issues
Are strange network outages, slow speeds, or bad connections disrupting your workflow? Our experienced technicians are equipped to resolve network issues promptly, both on-site and remotely.
Computers and servers
Whether it's repairing, upgrading, or maintaining your computers and servers, we've got you covered. Trust our team to keep your essential hardware running smoothly.
WiFi
Don't let spotty Wi-Fi hinder your productivity. We specialize in installing robust Wi-Fi solutions that cover your entire business premises, whether it's a small office or a large warehouse.
Options for managing IT infrastructure
Managing your IT infrastructure can be a challenging task, but it ultimately boils down to two options: internal management or outsourcing to a managed service provider (MSP) like us. While internal management offers integration with your team, it comes with limitations such as:
- Dependence on one technician
- Coverage gaps during vacations or sick leaves
- Limited expertise for complex issues
On the other hand, partnering with an MSP provides numerous benefits:
- Quick remote resolution of most issues
- On-site support within agreed timelines
- Access to a team of skilled technicians with diverse expertise
- No worries about vacations, sick leaves, or coverage gaps
Tailored Service Plans
At Green Shield Technology, we offer transparent service plans tailored to businesses with 5-30 employees. Whether you need basic support or a fully customized solution, we’ve got you covered. Our plans include:
- Basic IT: Ideal for small businesses with essential IT needs
- IT Security: Comprehensive IT security for businesses that can’t function without their IT and need to secure it against threats.
- Compliance IT: Advanced solutions to help meet compliance needs, perfect for healthcare or financial organizations.
If our standard plans don’t meet your requirements, we’re happy to create a custom plan with a Service Level Agreement (SLA) tailored to your specific needs. Additionally, we offer hybrid plans for businesses with existing onsite support teams.
Easy to understand transparent
plans and custom contracts
If you need something more substantial than the plans listed below, we can create a custom plan with a Service Level Agreement to meet your specific requirements. This includes hybrid plans where we work with your onsite support team if you already have one.
Basic
- Managed Anti-Virus
- Managed web-protection
- File backup (workstation)
- Full backup (servers)
Plus
- Managed Anti-Virus
- Managed web-protection
- File backup (workstation)
- Full backup (servers)
- Preventive maintenance
- Network management
- Microsoft patch management
- Remote support
IT in a box
- Managed Anti-Virus
- Managed web-protection
- File backup (workstation)
- Full backup (servers)
- Preventive maintenance
- Network management
- Microsoft patch management
- Remote support
- Compliance management
- Next-Gen firewall
- Network threat disconnect